NARI researchers have shown that e-interpreting is an effective alternative to face-to-face interpreting for older people from Culturally and Linguistically Diverse backgrounds.
The findings from the Diagnosis and Access Through E Interpreting” (DATE) project are important given the current shortage of interpreters in Australia, which has the potential to affect access to healthcare for many people from CALD backgrounds, leading to inaccurate communication, as well as delays or cancellations of appointments with health professionals.
Although participants in the study said it was more difficult to build rapport between clients, clinicians and interpreters when they used e-interpreting, it enabled interpreters to reach people in rural and remote areas, and reduce travel time for interpreters.
The research team, Betty Haralambous, Kerry Hwang, Santini Subramaniam, Courtney Baker, Dr Andrew Simon Gilbert, Dr Samantha Croy, Lindell Claff and Assoc Prof Dina LoGiudice, caution that e-interpreting may not be appropriate for people with serious hearing difficulties or advanced cognitive impairment.
The project was funded by the Commonwealth Government, Department of Health under the Dementia and Aged Care Services (DACS) grants.